The unprofessionalism hit a new low when Wallace called yelling at us! Several attempts were made to calm him down as well as schedule another call but we were met with a text message stating all further communication was to go through his attorney. We were and still are perplexed by this turn of events. After processing through some of our shock we made the assumption that since WCG walked away from the job we would get a portion of our money back. Unfortunately, we were again mistaken as we were told that he "completed what we hired him to do" and won't be getting any of our money back. WCG did take 79 days to compile an incomplete bid; pulling out of the job just a few days shy of his 90 day promise. But we had hired him to remodel our home and this process was far from done.
However, our experience with Wallace Construction Group proved different. We put down 4% of the total project with the understanding that this amount would be used towards the architect and Wallace's fees. After our architectural plans were completed we met with WCG to sign off on the plans. At that meeting we were asked for 36% to start the project which we had no final costings or approved itemized budget. We told them we would not be putting more money down until we had a final bid sheet. We were assured this process would be completed with in 90 days. This is were communication started to fail. We were frustrated with how the communication between the parties was happening. In hopes to work through our frustration we reached out via phone and asked for a meeting to discuss our concern. We were told via email it would be 60-90 days before they had time to meet with us!! It was "the height of their busy season and they only had time to talk to their customers that were under contract". They had money from us and we considered us to be under contract. But they did not.
I have used these guys for personal and business (insurance claims, office and home remodeling)They have been very professional and responsive. Work has been completed by scheduled dates and have exceeded expectations.
I hired this company to remodel my kitchen and I am so glad that I did. They finished my kitchen to perfection and the quality of work is amazing, I would definitely hire them again.
My house was broken into and I needed a complete door replacement done quickly so that my home would be secure and usable. Marc and his team were very good about communicating clearly what all the restoration entailed, came to my house the day after I called to start the estimating process, had the quote to me later that day, and completed the job two days later. The quality of their work was excellent, and the door is now much more secure than it was previously. I would recommend them to anyone!
When we hired Wallace Construction Group (WCG) we hired them for their expertise and to be our advocate. But they only ended up advocating and protecting themselves. We chose Marc Wallace to complete a very large and complicated renovation of our home. We chose him initially because he seemed to be a man of his word with integrity, was knowledge in the field and could deliver a quality product at a competitive price. Marc seemed to thrive on finding his customers outstanding deals and got a thrill out of impressing his clients with these finds.
Wallace Construction Group made our master bath remodel as smooth and easy as a home remodel can be. We have had a lot of other work done in our house with different remodeling companies and by far, WCG was the best. They are professional, courteous, and nice to work with. They covered our hard wood floors and carpet in the 'path of most use' to protect and keep it clean. They vacuumed at least weekly and often more than that to keep the dust and debris at a minimum. The process from start to finish was smooth.
We just can't say enough good things about WCG, their team and the finished project. We would definitely recommend them and use them in the future. They do not disappoint!
Claiming to be a Christian his actions certainly aren't aligned with his word or beliefs. I would never recommend doing business with this company. We hope to save others from the same heartache, frustration and finacial loss we have experienced.
Our designer was fabulous to work with. She drew up designs, changed them to get exactly what we wanted, shopped wit us, made recommendations when asked, otherwise, she let us pick out what we wanted and had suggestions with good reasons behind them if she felt like we were off track. Marc was professional, easy to work with and ultra organized. He gave us a full schedule at the start of the project so we knew exactly what to expect every day. It was never deviated from! We also loved that he did not start the project until all the parts that were ordered had come in. That way there was no lag time from demo to rebuilding.
Wallace Construction Group Llc is a US General Contractor based in Fishers, Indiana. Wallace Construction Group Llc is located at 11650 Olio Rd Suite #1000-205, Fishers, IN 46037, USA.
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