A call ahead was taken courteously and helpful. Upon arrival I was greeted and offered help. I found my item right away and it's always fun to browse a hardware store. No wait at check-out. Its clean and tidy. You pay just a bit more but it's usually a more pleasant experience than a big box store.
Clearly, the guys at the paint desk at the Fishers Ace Hardware don't care about service. Congratulations, you just lost a customer.
Super helpful staff always know exactly where to find an item . BOOM
I came in looking for license plate screws for my car, and one of their associates went above and beyond and took out several screws, figured out the right ones and installed them for me. It made my trip here very pleasant and quick! Fantastic customer service, and I will definitely come back if I need to.
I walked up to the paint counter where three elderly men were standing. No one greeted me. I had to said hello and asked if they could shake the paint up for me. Without missing a beat, all of them said no or shook their head. Without any explanation I was told they don't shake paint cans that have already been opened. Curious, considering they have to open the cans to tint the paint before they shake them.
Purchased a brand new Craftsman push mower. It was assembled, lubed and fueled as per manufacturer instructions. First mow it ran very poorly, revving up and down, and did not seem to have a lot of power for a 140cc lawn mower. One week later I tried to start it, took 7 pulls even after being primed. Fast forward another week and after 12 pulls it will not start.
I'm pretty annoyed with the paint department. I frequent this Ace Hardware almost weekly. I usually have a decent experience but today was ridiculous. I brought in a gallon of paint that I had purchased last spring from this Ace. I needed it to be shaken because it had separated so much that stirring wasn't fixing it.
Was disappointed as Ace is usually pretty good in my experience, but this certainly has turned the tide for me and I don't plan on patronizing the Fishers Ace any longer.
I left and headed to Lowe's where the person working the paint desk did not hesitate to agree to mix the paint. I told him about my experience at Ace and he explained that, with older paint cans, it's possible that the seal isn't very good and that paint may seep out while being shaken. He then said he would inspect the seal and if it wasn't very clean, he would just dump it into a new, empty can and shake it.
Called Ace, they told me to go to one repair shop, went there and was told "no, we don't do craftsman warranties and we don't know why they told you to come here." Went to ace and was told to use sears repair center. Was told there that they don't do mowers and I would have to go to another shop. Called Ace once again and they could not tell me where to take my mower, only that we would need to go to a craftsman repair center.
Fishers Ace Hardware is a US Hardware Store based in Fishers, Indiana. Fishers Ace Hardware is located at 11581 Geist Pavilion Dr, Fishers, IN 46037, USA.
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