Customer service is lacking. Total robot mode.
The staff and service at ONB have been wonderful. I have been a customer for 2 years and they are always ready and able to help with whatever I have needed.
After months of extremely bad customers service, having employees constantly say that "I can't do that, but so and so can.... but she is gone/busy/away/sleeping/dead...", and 'bank policy' change depending on the person working, I closed all of my accounts. Just stay away, they are a mess.
These guys are literally the best out there. They are experienced, competent, professional and compassionate. I intentionally always walk in to the bank because my bankers actually really care about me as a person. They handle both my business and personal accounts with equal ease and efficiency. You really can't do any better!
Friendly staff and a great bank
Old National Bank is a US Bank based in Fishers, Indiana. Old National Bank is located at 9765 E 116th St, Fishers, IN 46037, USA.
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