Our wheaten terrier was recently euthanized here, following evaluation and MRI interpreted by Dr. Cross. FIrst, let me talk about Dr. Cross. He is incredibly kind, gentle, caring, compassionate, knowledgeable, professional, devoted, personable, dedicated, and respectful. In October, our 10-year-old dog was seen on an emergency basis by Dr. Cross following a series of seizures. Dr. Cross suspected a brain tumor, and we elected to have an MRI to comfirm the diagnosis. Our nightmare began when Dr. Cross called that afternoon and gave us his interpretation of the MRI -- a large inoperable forebrain tumor. We treated him with anticonvulsants, steroids, and later pain medication, but the disease progressed rather rapidly. WIthin two months, he was but a shell of the delightful, laid-back, quirky, charming boy he once was. Watching him deteriorate, suffer in pain, and lose his dignity was much too painful for us to endure, and we made an appoinment to have him euthanized. The young woman, Whitney, who did the paperwork was kind, soft-spoken, professional, and quite an asset to this organization. Dr. Cross came into the room and explained the procedure to us, told us what would happen and how the drugs would work. Then we were alone with our dog. As we sat in the room saying good-bye to the best dog we've ever had, we were told to take as much time as we needed. When we summoned Dr. Cross, the procedure was quick and painless for him, but gut-wrenchingly heart breaking for us. Dr. Cross, we learned, had been done for the day FIVE HOURS before our appointment, but he waited for us. We never felt rushed, and, in fact, when I just couldn't look at my dear lifeless boy any longer, Dr. Cross sat with him, and he said he'd stay with him until he was taken to the holding area to be picked up by the crematory. If all the personnel were as dedicated as Whitney and Dr. Cross, this would be the best redommendation I know how to give. However, some of the reception staff could indeed use some lessons in smiling, kindness, and general personality. Or maybe they need to find another job they might enjoy more... My interaction with them, though frequent, was cursory, but I can't deny I was most pleasantly surprised when I met Dr. Cross, Whitney, and some of the other staff who seemed to enjoy their jobs and appreciate the stress and concern I had for my dog.
They are very expensive. I can't afford to take my dog there any longer.
Yes, the Dr. was very competent, has been for the last 4 years. Gracie, my dog, who has an eye condition that requires life long medication, has been seeing the Dr for 4 years. Last year I was demoted to receiving social security, and had to pare my expenses as much as possible. Although Gracie still had sufficient Meds, and was doing really well, I was gouged $149.00 for her recheck to get her Rx refilled, because I waited more than a year to bring her in. In the past a recheck was about half, or less than half of that price. I simply could not afford to take her when she was doing so well. I was not neglectful of her condition, I really could not afford unnecessary expenses. Yet, I fell that I was punished or taken advantage of just "because". I will be begging our regular vet to prescribe the necessary medication, even if I have to educate him about the disease, with documentation, and records. Don't want her to suffer because of others greed.
Dr. Cross did a thorough examination of our Boxer, explained his observations and potential causes, and most importantly spent time going through the results of the diagnostic testing performed on site. The vet techs and other staff were also very friendly and helpful!
Brought my dog in at 5:30 in the morning... they seemed helpful and knowledgeable, diagnosis of Vestibular Disorder... gave me anti-nausea meds, a shot for nausea, charged me $400 and sent us home... while some of my fur baby's symptoms improved, she was still not good...I took her to her regular vet after a week... severe ear infections in both ears... I was told at VCA, they checked her ears!! They did not mention antibiotics or even to follow up with the vet!! Extremely disheartened and upset my dog suffered another week of pain!!!
We drove about 2.5 hours from Winona Lake, IN to VCA Advanced Veterinary primarily because they had better imaging capabilities than the alternative specialist centers in the area. They are also they only facility in Indiana with neurological veterinary specialists aside from Purdue.
We’ve had to take both of our dogs at different times. The vets go above and beyond to discuss any concerns we had. Excellent care when our dogs were hospitalized. Very loving atmosphere.
Vca Advanced Veterinary Care Center is a US Veterinary Care based in Fishers, Indiana. Vca Advanced Veterinary Care Center is located at 7712 Crosspoint Commons, Fishers, IN 46038, USA.
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