Gunnar is a breath of fresh air compared to the old manager, Justin who was just plain dishonest. Gunnar went out of his way to take care of us when our phone went down. Please keep him at the Olio Rd location.
Outstanding customer service! New management recently & the employees (esp Gunner) are extremely knowledgeable & helpful. Highly recommend!
Since moving to Fishers 4 years ago I have only shopped at this store. I have always been taken care of. I have even gone back in for help over dumb things and they have always figured out any issues. The guys that work there currently are fantastic!
I will not buy from this location again. Justin (might even be a manager, which would be hard to believe) is extremely condescending and also incompetent. My son purchased a new iphone 7 and we bought the insurance on our way out the door after Justin's recommendation...."Twelve bucks a month and if anything at all happens to it you get a new phone!" He never mentioned the insurance is a third party company that also requires a $200 deductible. Since he conveniently left that out (my witness agrees) I assumed Verizon had their own insurance and perhaps it worked differently. When we recently returned to speak to him about it after the phone broke he treated me like I was an idiot for not realizing how insurance works. I politely replied that I'm well aware how house, car, and medical insurance work, but was hoping Verizon had their own version since NONE of those details were laid out for us. You think he could have at least been upfront about the $200 deductible. He continued to talk down to me and did absolutely nothing to apologize for the fact that he mislead us. Clearly he's making a side commission off of selling the third party insurance...which I have no problem with --as long as employees are up front about the EXTRA costs so customers can make the best decision for themselves. Stay away from slim shady (Justin) and bring your business elsewhere!
If you want to join the Verizon family, I suggest not going here. They make their own rules and own prices. Yes they have a few corporate policies to follow. But they are not closely monitored by corporate Verizon. I had the worst experience with them. They sell used phones at full price and try to hide behind "perks" to make the deal seem better. When I called corporate to submit a complaint they said they are always having to fix problems this store causes. Buyer beware! Save your time and money go to a corporate store.
Verizon Authorized Retailer Tcc is a US Electronics Store based in Fishers, Indiana. Verizon Authorized Retailer Tcc is located at 11760 Olio Rd, Fishers, IN 46037, USA.
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